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Luigi
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Registered: Sep 2002
Location: San Diego, CA
Posts: 26

ICE Question: UI Feedback

I was quite shocked to find the answer to be (C) on this question. If our helpdesk said, "Go read the README," our company would be out of business.

I consistently answered (D) to this question, which is the very basis of an adaptive model (i.e., get feedback and adapt to the feedback).

Thoughts?

Question
=========================
When designing the user interface for an application, if it is unclear what skill level the end user of an application will possess, which of the following is the BEST approach to take?

a) Define the skill level that will be required by the end user and make the necessary arrangements for educating the users.

b) Define the skill level that will be required by the end user and provide detailed on-line help that can be accessed by the users when needed.

c) Prototype portions of the user interface and perform some usability tests to identify any problem areas. Document any issues in the product readme and have the users read it before using the product.

d) Prototype portions of the user interface and perform some usability tests to determine the users' level of satisfaction. Make any necessary changes and repeat the process.

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Old Post 09-23-2002 04:01 AM
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cejac63
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Registered: Mar 2002
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Posts: 20

The answer is option D it is based on the iteractive/increment development process. Just for the reasons you stated. You are getting user reaction and building on it.

craig

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tvtm
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Registered: Sep 2002
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Posts: 50

Hi,

I don't know where you found the answer to be C. But the right answer is absolutely (D)






tvtm

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Old Post 09-23-2002 02:56 PM
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Luigi
Junior Member

Registered: Sep 2002
Location: San Diego, CA
Posts: 26

Sorry for the alarm...the "Moose Lodge" (I think by Don) answers show (C) but Bala's answers show (D). I'll take Bala's, since he posted his score of 100%. I can't verify the other.

Thanks...

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Old Post 09-23-2002 04:55 PM
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